MAKING A BOOKING
Your contract for all services confirmed is with relevant Top Cream Tours and Safaris and is governed by the laws of the country in which the supplier is located and is subject to the exclusive jurisdiction of the courts of that country. Some of the suppliers have special additional terms and conditions which may apply to certain services for example certain lodges, camps or rail journeys. These special terms and conditions may further limit or exclude Top Cream Tours and Safaris liability to you and may differ from those contained herein, for example they may impose more stringent cancellation penalties. Any special Terms and Terms and conditions will be advised by Top Cream Tours and Safaris at the time of booking and all cases will be considered part of your contract.
Payment is usually required 35 days prior to the commencement of the tour. If booking is received within 35 days to the commencement of tour, payment should be done 5 days after confirmation.
All lodges, hotels, domestic airlines and any other suppliers reserve the right to increase or decrease the prices of unsold holidays at any time. Once the price of your chosen holiday has been confirmed at the time of booking, then subject to the correction of errors Top Cream Tours and Safaris will only increase the prices in the following circumstance.
Prices increases after booking will be passed on by way of surcharge. A surcharge will be payable if inflation, the cost of service, fuel, labour or material or currency fluctuates adversely. However, Top Cream Tours and Safaris will not impose any surcharge after full payment has been paid. If the total surcharge is 10% of the price or greater, you may cancel your booking without any penalty and receive a full refund of all monies paid to the supplier except for amendment charges, provided you notify the supplier of your cancellation in writing within 14 days of the surcharge notification.
All hotels, lodges, and other suppliers reserves the right to correct errors in both advertised and confirmed prices as soon as they become aware of the error.
TOUR PRICES INCLUDES:
Accommodations as specified in the itinerarary (or similar) in standard rooms on a sharing twin basis with private facilities (where available). Single rooms are available at the supplement indicated but due to limited facilities in lodges and tented camps, cannot be guaranteed even with payment of single room supplement. If you have paid the single supplement and a lodge or a tented camp is unable to provide you with a single room, Top Cream Tours and Safaris will refund the appropriate pro-rated single supplement to you.
OTHER SERVICES INCLUDED ARE:
Park entrance fees, Medical air rescue services to the nearest local medical facility, hotel taxes and service charges..
TOUR PRICE EXCLUSIONS
Tour prices do not include visa fees, airport departure taxes, any beverages, bank charges,laundry, telephone calls, flights unless specifically mentioned, gratuities and all other expenses of personal nature.
CANCELLATION BY YOU:
If you are forced to cancel your travel arrangement, you must notify Top Cream Tours and Safaris in writing.
Cancellation fees will be based on the date the supplier(s) receives written notice of your cancellation and are listed:
* Cancellation received more than 35 days prior to commencement of services: No charges.
* Cancellation received 35-21 days prior to commencement of services will forfeit 50% of the total cost per person plus any special cancellation fees imposed by supplier(s) for special services.
* Cancellation received 20-0 days prior to commencement of services will forfeit 100% of the total tour per person
If clients are forced to cancel any portion of the tour while in progress, there is no refund for any unused services.
Participants are urged to purchase cancellation insurance.
CHANGES TO SERVICES:
If you wish to make any changes you must notify the Top Cream Tours and Safaris immediately in writing as soon as possible.
Under certain unusual and unforeseen circumstances, such as events of force majeure, the Top Cream Tours & Safaris may be forced to change or cancel services while the tour is in progress. This is extremely unlikely but if the situation does occur, Top Cream Tours and Safaris will be unable to make any refunds, pay you any compensation or meet any expenses you incur as a result.
Top Cream Tours and Safaris reserves the right to make changes to and correct errors in brochure and other details. If these changes occur more than 14 days prior to commencement of the services, the Top Cream Tours and Safaris will make all reasonable efforts to notify you of such changes. In the event of these changes are significant, Top Cream Tours and Safaris will provide you with the option of accepting these changes or to cancel service.
In all cases, the company will determine whether changes meet the criteria if significant in order to determine whether additional compensation will paid.
No compensation will be paid and no liability beyond that mentioned above will be accepted by Top Cream Tours and Safaris where changes are as a result of circumstances beyond direct control of the Top Cream Tours and Safaris and /or in the case of force majeure events.
Top Cream Tours and Safaris is not responsible for the provision of international flights.
Further, the is not responsible for any losses or additional expenses incurred should any delays or cancellation of connecting international flights or onward connections.